Privacy Policy

Last updated: May 2026

1. Introduction

Intuka ("we", "our", "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our SaaS platform and related services.

2. Information We Collect

Account Information: Name, email address, company name, job title, phone number, and billing information provided during registration.

Usage Data: Pages visited, features used, timestamps, browser type, device information, and IP addresses.

Business Data: Any data you or your team enter into the platform, including contacts, leads, invoices, employee records, and other business information.

Communications: Support tickets, emails, and other communications with our team.

3. How We Use Your Information

We use your information to: provide and maintain our services; process transactions and send billing notifications; send service-related communications; improve and personalize the platform; provide customer support; detect and prevent fraud or abuse; comply with legal obligations.

4. Data Isolation & Multi-Tenancy

Each organization's business data is stored in a dedicated, isolated database. Your data is never commingled with other customers' data. Access to your data is restricted to authorized users within your organization based on role-based permissions.

5. Data Security

We implement industry-standard security measures including: encryption in transit (TLS 1.2+) and at rest; bcrypt password hashing with per-user salts; role-based access control; regular security audits; infrastructure hosted on enterprise-grade cloud providers.

6. Data Sharing & Third Parties

We do not sell your personal information. We may share data with: payment processors (Stripe) to process subscriptions; email delivery services (Brevo) to send transactional emails; cloud infrastructure providers for hosting. All third-party providers are bound by data processing agreements.

7. Data Retention

We retain your data for as long as your account is active or as needed to provide services. Upon account cancellation, business data is retained for 30 days (grace period) and then permanently deleted. Billing records may be retained longer as required by law.

8. Your Rights

You have the right to: access your personal data; correct inaccurate data; request deletion of your data; export your data in a portable format; withdraw consent for optional data processing; object to processing based on legitimate interests.

9. Cookies & Tracking

We use essential cookies required for authentication and session management. We do not use third-party advertising cookies. Analytics cookies are used only to improve service quality.

10. International Data Transfers

Your data may be processed in regions where our infrastructure is hosted. We ensure appropriate safeguards are in place for any international transfers in compliance with applicable data protection laws.

11. Contact Us

For privacy-related inquiries, data access requests, or concerns, please contact us or email privacy@intuka.com.