Peace of mind, built into every plan
When something goes wrong, AI takes over instantly. Common problems are fixed automatically. Complex issues reach engineers with full context. And most of the time, we catch problems before you even notice them.
What happens when you hit a problem
Most support tools create a ticket and wait. Intuka starts solving it the moment you click submit — so you can get back to work, not back in the queue.
You describe the issue
Before you even submit, the knowledge base suggests solutions that might answer your question right away. Many issues are deflected here.
AI takes over instantly
AI classifies your issue and acts. Password reset? Done in 5 seconds. Permission problem? Fixed automatically. Trial question? Extended on the spot.
Complex? Engineers get full context
Hard problems escalate to engineering with auto-generated debug briefings — stack traces, similar past tickets, and error patterns. No "please describe again."
We fix problems before you notice them
Most platforms wait for you to report issues. Intuka watches every service in real time and acts the moment something looks wrong. That's what peace of mind actually looks like.
Error spike detected across multiple customers
The system spots the pattern, creates a critical ticket, and alerts the engineering team — all within 5 minutes of the first error.
Service degradation caught early
20+ errors from one service in 10 minutes? Health check triggered, ticket created, team notified — before any customer submits a report.
Resolution flows back automatically
When engineering fixes the root cause, the platform ticket updates and the reporter gets an email — no manual status changes needed.
What this replaces
Other platforms make you buy a separate help desk. With Intuka, everything below is built in — one less vendor, one less bill, one less thing to worry about.
AI auto-resolution
7 configurable actions handle password resets, permission fixes, email issues, trial extensions, module access, and health checks — automatically.
Typically sold as a $50+/agent/mo AI add-on
Error monitoring
Real-time 5xx capture, spike detection, cross-tenant pattern analysis, and automatic ticket creation when anomalies are found.
Typically requires a separate monitoring tool ($29-149/mo)
Engineering bridge
One-click escalation creates an ITSM incident with debug briefing. When resolved, the fix flows back to the reporter automatically.
Most platforms have no ITSM integration at all
Knowledge base deflection
Relevant articles surface before ticket creation. Deflection is tracked and measured. Fewer tickets, faster answers.
Usually a $39+/seat/mo add-on from help desk vendors
SLA enforcement
Priority-based response and resolution targets. Automatic breach detection every 15 minutes. Escalation emails when deadlines approach.
Often locked behind $49+/agent/mo premium tiers
Tenant health scores
Daily computed scores based on open tickets, urgency levels, SLA compliance, and satisfaction ratings. Spot at-risk customers before they churn.
Usually requires a separate customer success platform
Support that works as hard as you do
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