Support that's built in,
not bolted on.
Every plan includes proactive platform support — AI triage, error telemetry and ITSM escalation catch issues, often resolving them before they reach you.
Issues caught before they reach you.
Telemetry and AI triage watch the platform; genuine faults are escalated to engineering automatically, with the context already attached.
Self-service
Answers before tickets.
A knowledge base deflects the repeats, and every ticket carries an SLA and a health score.
Inside the module
Support, done for you.
Auto-triage
AI classifies and often resolves issues automatically.
Telemetry
Errors are captured and de-duplicated by signature.
5xx capture · Dedup
Escalation
Genuine faults become engineering incidents.
ITSM · Context attached
CSAT
Health scores and satisfaction tracked per tenant.
Outcomes
What peace of mind looks like.
Proactive
Fixed before you notice
Telemetry and triage catch and often resolve issues before they reach your team.
No third party
One less vendor
Support is part of the platform — no separate help-desk subscription.
Peace of mind
Someone’s watching
A health score per tenant and an SLA on every ticket, so nothing slips.
Connected data
Support escalates into ITSM.
A genuine fault becomes an engineering incident with its context attached — no retyping.