IT service management that actually works
ITIL-aligned IT service management for modern teams. Incidents, problems, changes, service catalog, and CMDB — with SLA policies that keep your team accountable.
Incident Management
Log, prioritize, and resolve incidents with SLA timers. Priority matrix auto-calculates urgency based on impact and severity.
Problem Management
Identify root causes, link related incidents, and track resolutions. Convert recurring issues into known errors with documented workarounds.
Change Management
CAB approval workflow, risk assessment, and 8-step status transitions. Manage standard, normal, and emergency changes with full audit trails.
Service Catalog
Self-service portal with categorized service items. End users browse, request, and track services without calling the help desk.
SLA Policies
Configurable response and resolution targets with business hours. Breach alerts and countdown timers keep your team on track.
CMDB
Configuration items, relationships, and incident impact analysis. Track servers, applications, and services with dependency mapping.
Incident to Resolution
From ticket creation to resolution, every step is tracked with SLA awareness. Link incidents to problems and known errors for faster resolution of recurring issues.
- Priority matrix auto-calculates urgency
- SLA countdown timers with breach alerts
- Link incidents to problems and known errors
- Full timeline with notes and status transitions
Service Catalog & Knowledge Base
Empower end users with a self-service portal and searchable knowledge base. Reduce ticket volume by making answers easy to find.
- Self-service request portal for end users
- Approval workflows before fulfillment
- Searchable knowledge base with categories
- CMDB tracks assets and their relationships
Built-in AI-powered support — peace of mind included.
Every Intuka plan includes platform support with AI auto-triage, error telemetry, ITSM escalation, and self-service KB deflection. Issues are detected and resolved before they impact your team. No third-party help desk needed.
Resolve issues before they become problems
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